Off The Reservation

Two days ago, I booked a flight from Nashville to NYC and return , as the wife is insisting we go up there to see the Grand Kids graduate form Kindergarten of all things (I hope someone kills me before I have to sit through this). In the middle of the transaction we lost electrical power, and my computer went down along with everything else. I thought the transaction did not complete, and when power was restored, I went back through the process and booked the ticket.

Heigh Ho, here comes the credit card statement, and lo and behold there are now TWO tickets purchased in my name for the same flight on the same day at the same time. I call the credit card company and after negotiating through the robo-call options of press 1, 2, 3, 4 crap, I finally get a real live hobo. He turns out to be helpful up to a point.
Knucklehead. 'Well, sir, you have to work out your situation with Expedia first, and then we MAY be able to help you. Let me put you through to Expedia.'
Crickets for 13 minutes, I timed it. The call proper is passing through 17 minutes.
The Expedia rep. comes on, and he's from you guessed it, the Far East. Now we're both speaking English - I think, as I have to ask him to slow down and repeat stuff as he has one of those high-pitched sing-song melodious voices that sounds like he's trying to swallow some marbles. Culture clash. I try to be understanding, as it's my moola at stake, and we're making progress, when my phone dies and all I have is dead handset. Well, I try to call back on another line, but have no reference number or anything to use for reestablishing the contact.
I grab my cell phone and IT dies. I call on the office line and get nowhere, so I stop and go back to work.
After recharging the cell, I have a message from Indiaman, with a reference number and a note that he's completed the refund of ONE of the ticket charges. Well, cool, or so I thought - fool that I am. Being a skeptic, I contacted Delta, and was told Nosireebobtail you do NOT have a ticket with our airline for the dates of............returning................
So, back through the process, and finally, thanks to me unearthing BOTH original ticket numbers, I am able to re-institute the process and get back on track.
THREE+ hours of my time today has been spent dancing with automated clowns. I hate Expedia, and I ain't too fond of kindergarten right now either!